Weather Policy
If we determine the weather to be unsuitable for a horse-drawn ride, a staff member will call the phone number provided by 10:00 am the day of your reservation. Please do not call the farm to check on your reservation. If you have not received a phone call, then the event will go off as planned.
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The safety of our guests, staff and animals are our top priority, and we do our best to make an informed decision regarding canceling rides as soon as possible. Other factors to consider are situations that may affect operations at the farm caused by weather.
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If Coppal House Farm must cancel an event you will have the following options:
RESCHEDULE : Our hope is to find an alternate date & time that works for you and your group. This will depend on our availability.
FARM CREDIT : If rescheduling is not possible, you can opt to receive farm credit in the form of a gift card that will be mailed to you.
REFUND: If rescheduling is not possible, you can opt to receive a refund.
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Cancellation Policy
Rescheduling is only an option if Coppal House Farm contacts you due to weather. If we do not have ideal snow conditions to use our sleighs and must use wagons for your ride or you are unable to keep your reservation, you will receive farm credit for the amount of your ride. If you choose to cancel within 72 hours of your ride, farm credit or refund will not be an option.

Please understand we do our very best to provide you the services you have requested. We work with people, animals and the environment. On occasion circumstances (especially relating to weather) may arise and are simply out of our control. By making a reservation, you are opting to participate in an outdoor event and will need to plan accordingly.